How To Place A Call !
This may seem like it should be easy but we do have a few rules,
and a few options.
Step #1. Make
Your Selection We have ops to satisfy
every fantasy, so look around and see what you like.
Step #2. Make Contact.
We do have "Status" Indicators
these indicators will say one of 4 things "Accepting
Calls", "NOT Accepting Calls", "On A Call"
or "On Vacation". While these indicators are useful
for determining who is available they are not a guarantee.
If a op is "Accepting Calls" there is a high likelihood
that you will be able to make contact and complete a
call. Send an IM/PM/Email to make sure the op is indeed available
at that moment. We recommend email if you desire to make a
prearranged appointment. If you do not have instant messaging
software we'd like to recommend AOL
Instant Messenger. If you can not send an IM or do not
want to schedule an appointment, you can call to verify that
the op is available.
Step #3. Choose A Payment Option & Pay. We
have three options as far as making payment. 1. You can
pay using your credit card online. To do this click Pay
Online on the menu bar. 2. You can pay online
using MemberPay. MemberPay gives you the ability to pay with
your credit card, or pay using funds from your MemberPay Account. To do this click MemberPay on the menu bar. 3. Pay over the phone. With this option
your credit card information is taken directly from you
by our operators over the telephone.
Step #4. Call. Once
you make payment please allow 3 to 5 minutes for our systems
to deliver the payment notification to the op you paid.
Once you call your op will verify the payment. If you paid
with a credit card you may be asked to verify the first and
last four digits of your credit card. If you are paying with
your credit card over the telephone you do not need to hang
up and call again. Your call will be processed while you wait.
(It's Happened that's why I mention it!)
Below are a few rules that we ask you to follow before and
during your call. If you have any questions please feel free
to email us. Customer Support
A Few Rules !
Yes like everything else in life there are a few rules.
Rule #1. Please
Do Not Begin Without your op Your fantasy
does not begin until after payment is processed or verified, so please
don't start before your op says she is ready.
Rule #2. Please do not
argue about approvals. Our Credit Card
processing has 2 steps. An automated credit card verification
and a human verification. Before beginning your call our operators
must visually check an AVS Code, (AVS = Address Verification
System). If this code does not match our ops will not complete
the call and the transaction authorization will be voided.
If this code does not match our ops are allowed to verify
the information you provided and then reprocess your card.
Bad AVS Code transactions are typically voided with 24 hours.
Rule #3. Be polite. Until
your fantasy begins our ops should be treated with the same
respect you would give your local grocery clerk, or librarian.
When your time expires this also applies.
We feel these rules are reasonable and easy to follow if you
have any questions please feel free to email us. Customer Support
Card Codes! ***NEW***
We're getting some questions regarding our new requirement for card codes.
Question #1. Why
do I have to enter my Card Code the page I enter it on says
optional?
Answer: We know it's confusing but the final page is not controlled
by US Business Systems it's a payment gateway and while they do not require Card
Codes US Business Systems does.
Question #2. Why do you require it when you payment gateway does not?
Answer: Card Codes help reduce the chance of a stolen or invalid card being used. Being an adult online business we are in two high risk categories for credit card fraud. Adult industries and Online industries have much higher cases involving fraud, being considered both means we must try even harder to stop fraud.
Question #3. So how does
this effect me again?
Answer: When processing a credit card transaction you will
be asked to enter a card code on the finalpage. Our gateway says it is optional
but our ops will not accept the payment if you do not enter it. Your payment
will be refunded if you omit the card code.
Question #4. My credit card does not have a card code on the back, what do I do?
Answer: There's two options. 1. If the signature bar is scratched
or worn off the credit card it is considered invalid. When this happens you
should request a new copy from your bank or credit card provider. When you speak
to your bank make sure they currently support card codes(All banks should be
supporting it but there are some rare exceptions). 2. If the card simply does
not have a card code printed on the back. We will need visual proof of this
and proof of identification. You will be asked to be come a MemberPay member this involves faxing a copy of the card (front
and back), a copy of a current credit card statement (no older than 3 months),
a copy of a photo ID, and a signed copy of our member agreement authorizing charges to your credit
card by US Business Systems.
This card code system is almost at 100% for all credit card
distributors and processors it won't be long before Visa,
Mastercard, AMEX and Discover make it manditory for all online
transactions. Customer Support
Mail Order or Cash Payments!
We are currently only accepting MoneyOrders, WesternUnion, and similar payments from MemberPay members.
MemberPay. To use real world payment options such as Moneyorders we now require that customers use our memberpay system. Signup is free and the verification process is only for customers wanting to use their credit card.
Unused Payments, Refunds & Complaints!
We've updated a few policies and we wanted to let everyone
know about it.
1. NEW
Unused Payments Policy. We've recently
made a major update to our unused payments policy. Any payment
that is not marked in our records as completed within 7 days
of the original payment will be refunded or voided automatically.
Our original policy was to allow these payments to float from
week to week to week until the caller made an effort to use
the purchased time. In the past this is more or less standard
practice among Internet Phone Sex Companies. After 3 or 6
months the payments would be considered un claimable. We feel
this practice is unfair to the clients who very often have
simply forgotten about their payments. We do not feel that
our clients should be penalized for leading busy lives or
not remembering that they've not used a payment.
2. Refunds are
handled on a per item basis. We have found that defining our
acceptable reasons for refunds tend to generate false claims.
This is not fair to our operators or the the management team
that has to filter through the claims to determine which are
valid and which are not. If you need help regarding an issue
please contact us at Customer Support.
3. Complaints (avoiding
them). In all business their will always
be complaints about quality of service. As phone sex is something
that is very personal and your needs and desires are unique
from each and every client that we serve we ask that you attempt
to communicate what you would like from your phone service
operator as best you can. If you do not feel your operator
has fulfilled your fantasy we would like to know about it
so that we can maybe help her and give her some "ideas"
as to how to improve. While your fantasies and desires are
unique so are our ops. If one op is not exactly what you
want another one of our ops may be able to offer exactly
what you are looking for. We recommend that you "shop
around" to who does and does not meet your needs. It
is also recommended that you purchase the minimum of 10 minutes
before committing to a longer amount of time to a new op.
If you keep these ideas in mind before placing your first
call with our service or your first call with a new op we
feel your experience will be greatly enhanced.
4. Complaints (when they
happen). When something just isn't right
or if you feel you haven't been treated fairly or properly
we ask that you let your operator know politely before ending
the call and then contact us @ Customer Support.
We ask that you explain the situation, give us an idea of
how you feel it should be handled and we will get back to
you. If for some reason you do not want to be contacted and
just felt we should be aware of something let us know and
we will not contact you. Complaints that are vulgar, rude,
or obscene (excluding descriptions of acts involved in your
fantasy) will be ignored. We will treat you professionally
and we expect the same. Your complaints are a very important
factor in our sites development we've taken great measures
to improve upon our design and customer service. We developed
a new call tracking system to help us better serve our clients,
we initiated our new unused calls policy (see above) to help
reduce complaints. We keep our web design and tech support
personnel in house rather than contracting to someone that
does not fully understand our needs.
Contact us @ Customer Support
|