Things to Know When You Call!
This may seem simple... I dial I pay I do a call... but...
#1. Our girls are never required to take any call they don't want to.
Your Selection We have ops to satisfy
every fantasy, so look around and see what you like.
#2. You should Make Contact before calling when possible.
We have "Status" Indicators
that will say one of 4 things "Accepting
Calls", "NOT Accepting Calls", "On A Call"
or "On Vacation". While these indicators are useful
for determining who is available they are not a guarantee.
We suggest sending an IM or PM to make sure the op is indeed available. If you desire to make a
prearranged appointment we suggest email.
#3. Choose A Payment Option & Pay. We
have three options as far as making payment. 1. You can
pay using your credit card online. To do this click Pay
Online on the menu bar. 2. You can pay online
using Preferred Pay. Preferred Pay gives you the ability to pay with
your credit card, or pay using funds from your Preferred Pay Account. To do this click Preferred Pay on the menu bar. 3. Pay over the phone. With this option
your credit card information is taken directly from you
by an operator over the phone.
#4. Payment Verification. Our girls will not do a call without verifying the payment. If you paid online please allow 3 to 5 minutes for our systems
to deliver the payment notification.
If you are paying with
your credit card over the telephone you do not need to hang
up and call again. Your call will be processed while you wait.
#5. We are not a call back service... if you pay online you must call the girl.
Below are a few rules that we ask you to follow before and
during your call. If you have any questions please feel free
to email us. Customer Support
A Few Rules !
Yes like everything else in life there are a few rules.
Rule #1. Please
Do Not Begin Without your op Your fantasy
does not begin until after payment is processed or verified, so please
don't start before your op says she is ready.
Rule #2. Please do not
argue about approvals. Our Credit Card
processing has 2 steps. An automated credit card verification
and a human verification. Before beginning your call our operators
must visually check an AVS Code, (AVS = Address Verification
System). If this code does not match our ops will not complete
the call and the transaction authorization will be voided.
If this code does not match our ops are allowed to verify
the information you provided and then reprocess your card.
Bad AVS Code transactions are typically voided with 24 hours.
Rule #3. Be polite. Until
your fantasy begins our ops should be treated with the same
respect you would give your local grocery clerk, or librarian.
When your time expires this also applies.
We feel these rules are reasonable and easy to follow if you
have any questions please feel free to email us. Customer Support
Mail Order or Cash Payments!
We are currently accepting MoneyOrders, WesternUnion, and similar payments and depositing them in a Preferred Pay account, Preferred Pay is our system for managing cash equivalent payments.
Preferred Pay. To use real world payment options such as Money Orders we now require that customers use our Preferred Pay system. Signup is free and the verification process is only for customers wanting to use their credit card.
Unused Payments, Refunds & Complaints!
We've updated a few policies and we wanted to let everyone
know about it.
Unused Payments Policy. We've recently
made a major update to our unused payments policy. Any payment
that is not marked in our records as completed within 7 days
of the original payment will be refunded or voided automatically.
Our original policy was to allow these payments to float from
week to week to week until the caller made an effort to use
the purchased time. In the past this is more or less standard
practice among Internet Phone Sex Companies. After 3 or 6
months the payments would be considered un claimable. We feel
this practice is unfair to the clients who very often have
simply forgotten about their payments. We do not feel that
our clients should be penalized for leading busy lives or
not remembering that they've not used a payment.
2. Refunds are
handled on a per item basis. We have found that defining our
acceptable reasons for refunds tend to generate false claims.
This is not fair to our operators or the the management team
that has to filter through the claims to determine which are
valid and which are not. If you need help regarding an issue
please contact us at Customer Support.
3. Complaints (avoiding
them). In all business their will always
be complaints. As phone sex is something
that is very personal and your needs and desires are unique
from each and every client that we serve we ask that you attempt
to communicate what you would like from your phone service
operator as best you can. If you do not feel your operator
has fulfilled your fantasy we would like to know about it
so that we can maybe help her and give her some "ideas"
as to how to improve. While your fantasies and desires are
unique so are our ops. If one op is not exactly what you
want another one of our ops may be able to offer exactly
what you are looking for. We recommend that you "shop
around" to who does and does not meet your needs. It
is also recommended that you purchase the minimum of 10 minutes
before committing to a longer amount of time to a new op.
If you keep these ideas in mind before placing your first
call with our service or your first call with a new op we
feel your experience will be greatly enhanced.
4. Complaints (when they
happen). When something just isn't right
or if you feel you haven't been treated fairly or properly
we ask that you let your operator know politely before ending
the call and then contact us @ Customer Support.
We ask that you explain the situation, give us an idea of
how you feel it should be handled and we will get back to
you. If for some reason you do not want to be contacted and
just felt we should be aware of something let us know and
we will not contact you. Complaints that are vulgar, rude,
or obscene (excluding descriptions of acts involved in your
fantasy) will be ignored. We will treat you professionally
and we expect the same. Your complaints are a very important
factor in our sites development we've taken great measures
to improve upon our design and customer service. We developed
a new call tracking system to help us better serve our clients,
we initiated our new unused calls policy (see above) to help
reduce complaints. We keep our web design and tech support
personnel in house rather than contracting to someone that
does not fully understand our needs.
Contact us @ Customer Support